❓ Frequently Asked Questions
What certificates are available for your products?
Our workshop meets the ISO9001:2008 Quality System standards. All of our products are provided with CE and SGS certification.
Can you customize the equipment to specific requirements?
We try our best to meet special client requirements, provided they are safe and scientifically feasible. Custom colors are also available upon request.
How long is the product warranty?
The standard warranty is 1 year or 2,000 working hours, whichever occurs first.
Do you offer OEM services?
Yes, with proper brand authorization, we can provide OEM manufacturing services for our clients.
What are the standard payment terms?
Typically, we accept 30% T/T in advance as a deposit, with the balance paid before shipment. Irrevocable L/C at sight from reputable banks is also accepted.
What is the estimated delivery time?
Standard configurations are usually in stock. For custom orders, the typical production time is within 20 days after order confirmation.