Frequently Asked Questions
Q1: How long is the warranty for these products?
We provide a warranty of 12 months or 1000 hours, whichever comes first, from the date of shipment.
Q2: What is the typical delivery time?
For standard products, we often have stock and can deliver immediately. Typically, the production time is 15-20 days after receiving the advance payment.
Q3: What is the continuous working time and charging duration?
The continuous working time is approximately 3-6 hours, depending on battery capacity. It usually takes 8-12 hours to fully charge the battery. Chargers are automatic and stop once full.
Q4: Are customization, OEM, or ODM options available?
Yes, we can provide customized products based on your requirements. Both OEM and ODM options are available to meet special requests.
Q5: What are the specifications of the chargers?
Our chargers support various voltages (110V, 220V, 240V, 380V, 415V) with single or three-phase power. Plugs can be customized to USA, UK, Australia, or European standards.
Q6: Can we request a specific color for the product?
Yes, we can accommodate requests for specific colors to match your branding or preference.