Frequently Asked Questions
Q1: What is the standard warranty for the Electric Order Picker?
The product comes with a warranty of 12 months or 1000 working hours for the whole machine, starting from the on-board time.
Q2: What is the typical delivery time for standard models?
Usually, the production time is 15-20 days after receiving the advanced payment. We may have standard models in stock for immediate delivery.
Q3: Can the order picker be customized with specific colors or OEM branding?
Yes, we provide fully customized products including specific RAL color codes and OEM/ODM manufacturing based on your requirements.
Q4: Is it suitable for high-level picking in narrow aisles?
Absolutely. The MHA13 is designed for high-level picking with a lift height of up to 9280mm and features a turtle speed function for maneuvering in spaces as narrow as 1150mm.
Q5: What are the advantages of the AC driving motor used in this model?
The AC motor offers excellent acceleration, better gradeability, lower heat generation, and is completely maintenance-free due to the absence of carbon brushes.
Q6: What battery options are available?
The standard model uses a high-capacity lead-acid battery (48V/450Ah), while a 48V/300Ah Lithium battery is available as an optional upgrade for faster charging and longer life cycles.